Best Practices To Avoid Chargebacks
Reach out to us if you have any questions or concerns regarding a chargeback or a potential chargeback. We are experienced in handling chargebacks and we are always happy to support you.
Clearly Communicate Policies
Accurately Describe Property
Cardholders may dispute charges claiming “Not as described” or “Misrepresented”. For example: not on the beach, air conditioning did not work, pool was not heated, etc. Be sure an accurate description of the property is provided at time of booking.
Keep Renters In The Loop
Fraud-Card Absent Environment
Resolve Issues Reasonably
Last Minute Reservations
No Delayed Or Amended Charges Without Authorization
Be sure to get the Cardholder’s authorization on amended or delayed charges. Having a card on file or language in your Rental Agreement regarding damages does not give you permission to charge the card without the express written permission of the Cardholder. If a dispute arises, you will need to show proof that the Cardholder authorized the specific detailed charge.
Don't Process Further Payments Or Refunds If A Chargeback Arises
If a renter has issued a Chargeback and further payments or refunds are pending, do not process either until the Chargeback is resolved. Your bank account may have already been debited for the Chargeback!