Clearly Communicate Policies
Your Terms and Conditions need to be in writing and agreed to by the Cardholder. Each policy in your agreement should be signed and/or initialed with your Cancellation/Refund Policy being the last.
Accurately Describe Property
Cardholders may dispute charges claiming “Not as described” or “Misrepresented”. For example: not on the beach, air conditioning did not work, pool was not heated, etc. Be sure an accurate description of the property is provided at time of booking.
Keep Renters in the Loop
Let the renter know when a transaction is processed, if there is a change made in the Rental Agreement, a delay in availability, or damage to the property. Be sure your contact information is on your Rental Agreement and Invoice.