Clearly Communicate Policies
Your terms and conditions related to deposit, rental fees, refund policies, and cancellation should be in writing, agreed to, and signed by the cardholder. These policies should be in close proximity to the signature line.
Make Contact Easy
Include the following on renter statements, receipts, and invoices: name, phone number, and email.
Keep Renters in the Loop
Let the renter know when a transaction is processed, if there is a change made in the rental agreement, a delay in availability, or damage to the property.